INDEPENDENT RESEARCH FOR PROFESSIONAL SERVICES
CLIENT LISTENING.
COMMERCIAL CLARITY.
Independent client listening and research for law firms, accountancy firms and other professional services businesses.
Understand what clients value, where relationships are at risk and where your firm could grow.
TRUSTED BY LEADING PROFESSIONAL SERVICES FIRMS
RESEARCH WITH A COMMERCIAL PURPOSE
MAKE BETTER DECISIONS.
Protect the relationships that matter.
Understand changing expectations and spot concerns your team can address.
Find the opportunities you're missing.
Explore future needs, buying decisions and why work goes elsewhere.
Put client evidence behind firm strategy.
Inform decisions about service, pricing, positioning and where to focus.
CLIENT VOICE IN ACTION
ACCOUNTANCY / CLIENT LISTENING
LEGAL / CLIENT LISTENING
Client survey response rate
39%
LISTENING THAT SHAPES CLIENT CARE.
Findings informed a new client care charter and contributed to decisions about the firm’s name and identity.
65
Client organisations surveyed
CLIENT INSIGHT THAT INFORMS ACTION.
Individual respondent reports helped teams act on feedback. An interactive dashboard and board-level report brought the wider picture into strategic discussions.
“Having Graham present the findings directly to our partners brought the market’s voice into the room.”
Katie Hiddleston
Head of Marketing and BD
“Chorus has been instrumental in bringing the client voice to our business, informing our strategic thinking and planning.”
Emma Hayward
Head of Client Programmes
SEE THE NUMBERS. HEAR THE STORY.
REPORTING BUILT FOR DECISION-MAKING.
Bring interviews, surveys and other feedback into a clear view of relationships, risks and opportunities.
Explore the patterns, understand what sits behind them and give your people clear priorities for action.
Tailored dashboards
Board-ready insight
Realtime data flows
INSIGHT YOU CAN ACT ON.
We build client listening around the decisions your firm needs to make. From asking the right commercial questions to helping teams build relationships, we turn feedback into action.
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Ask commercial questions
02
Build the evidence
03
Embed within the firm's culture
Buying decisions, value perception, competitors and unmet needs.
Measure over time and compare against benchmarks.
Build participation, ownership and closing the loop.
FROM LISTENING TO ACTION
WE’RE LISTENING.
Learn more about Chorus: the curiosity we bring to every conversation, the care we put into our work and our drive to help clients build better commercial relationships.
MEET CHORUS
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03
THREE ROUTES TO IMPROVEMENT
THEORY AND PRACTICE
THE CLIENT FEEDBACK PLAYBOOK
Our founder Graham Archbold’s practical guide to designing and running a client feedback programme your firm will use.
From securing buy-in and choosing research methods to reporting, action and closing the loop.
INSIGHTS FOR BETTER DECISIONS
