Do surveys still have a place in 2024?
Surveys aren’t a new technology. In fact, they’re actually a lot older than you might think. Scholars have even dated surveys back to...
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INSIGHTS
Hot topics you should ask clients about in your first service review of 2024
When asking clients for feedback, there are timeless questions you’ll ask over and over that always yield deep insights. And...
The key to churn reduction? A closed-loop feedback process.
It’s one of the numbers you want to keep low in business. Churn. Firms with churn rates of more than 5% are often less profitable and...
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