CLIENT EXPERIENCE MEASUREMENT

Hear every client's voice, fix broken experiences and grow loyalty along with spend.

Chorus offers end-to-end client listening with ongoing personal support. All combined with predictive analytics. Together you'll have a fully closed-loop programme.

We can help you can gain a complete understanding of your clients’ experiences and take the right actions that drive meaningful improvements.

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• EXECUTIVE INTERVIEWING • RELATIONSHIP REVIEWS • POST TRANSACTION • PITCH/ TENDER DEBRIEFS • ON-BOARDING • OFF-BOARDING •

Complete Listening Suite

Go from asking for feedback ad-hoc to listening continuously and comprehensively with a full listening suite.

Analyse and Predict

Uncover trends, patterns and key drivers of client loyalty. Access prescriptive insights, so you can focus on the areas that will maximise impact.

Proven Methods

Get your CX programme up and running faster with our expert-designed solutions featuring proven methodology, workflows and time-saving automation.

READY FOR FEEDBACK TO FUEL YOUR SUCCESS?

Chorus allows us to benchmark against competitors and track how our brand is performing.
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Deborah Fleming

DEBORAH FLEMING

MARKETING & BUSINESS DEVELOPMENT DIRECTOR