CLIENT EXPERIENCE MEASUREMENT
Hear every client's voice, fix broken experiences and grow loyalty along with spend.
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Chorus offers end-to-end client listening with ongoing personal support. All combined with predictive analytics. Together you'll have a fully closed-loop programme.
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We can help you can gain a complete understanding of your clients’ experiences and take the right actions that drive meaningful improvements.
• EXECUTIVE INTERVIEWING • RELATIONSHIP REVIEWS • POST TRANSACTION • PITCH/ TENDER DEBRIEFS • ON-BOARDING • OFF-BOARDING •
Complete Listening Suite
Go from asking for feedback ad-hoc to listening continuously and comprehensively with a full listening suite.
Analyse and Predict
Uncover trends, patterns and key drivers of client loyalty. Access prescriptive insights, so you can focus on the areas that will maximise impact.
Proven Methods
Get your CX programme up and running faster with our expert-designed solutions featuring proven methodology, workflows and time-saving automation.
Chorus has been instrumental in bringing the client voice to our business, informing our strategic thinking and planning.
EMMA HAYWARD
HEAD OF CLIENT PROGRAMMES