Mental Health Awareness Week aims to promote a world with good mental health for all. And this year, to support the cause, we’re sharing insights and resources which aim to aid firms in improving overall employee and client wellbeing. Our Research Manager, Rose, writes about the importance of employee wellbeing and offers her insight into creating an effective employee satisfaction survey.    In recent years, discussions around mental health have taken a front seat in both wo

When asking clients for feedback, there are timeless questions you’ll ask over and over that always yield deep insights. And that’s exactly how it should be. How likely they are to recommend you is a KPI you’ll always want to track. But with major developments in the business environment other questions come into play to help understand and better connect with clients. From the ever-hot topic of AI, to the growing importance of an ESG strategy, and the looming UK general elec

It’s one of the numbers you want to keep low in business. Churn. Firms with churn rates of more than 5% are often less profitable and that’s usually because they have higher acquisition costs and slower productivity as they constantly onboard new clients. In fact, it’s estimated that the average churn rate in the professional services industry is as high as 27%. As a result, reducing churn is usually one of the main priorities of firms. So how do they go about it? We think th