It’s easy to assume what drives client loyalty and successful cross-selling. However, fresh research with buyers of professional services shows that top-performing firms are doing something measurably different. In this interactive session, Graham Archbold will share benchmark data from dozens of firms and insights from hundreds of interviews with C-suite buyers. You’ll uncover the tactical tweaks that make an outsized difference to service experience; what truly drives clien

At one estimate, there are currently 505 Gen AI solutions vying for the attention of buyers and sellers of legal. As delegates at LegalTechTalk 2025 discovered, distinguishing real progress from hype is still a challenge. Last week’s London conference convened lawyers and technologists, along with the odd VC investor for what has become a leading event in the legal innovation calendar. With 112 technology exhibitors, the two-day event gives lawyers a platform to scrutinise ne